Dinner and an Impromptu Show

Earlier this month, I decided to reign in my temper.  I’m not saying that I have anger management issues or anything like that.  In fact, it usually takes a lot of prodding before I lose my cool.  I want to remain calm, no matter what the situation.  Tonight, my resolve was tested, and I think I’m making progress.


Full disclosure:  I’m a pain in the ass when it comes to steak.  I like it cooked well-done.  I know, I know.  People who love steak just cringed.  I’m sorry, but I like what I like.


This evening, I ordered a NY strip, well-done.  When it was set down in front of me, I saw that it wasn’t cooked to my liking.  Still, I cut into it to confirm.  Yep, rare.  I pointed it out to my server, and she took it away.


After the other people in my party were finished eating, my steak came out.  It was the same steak I had sent back, cut in the same spot.


Most decent steakhouses don’t bring out the same piece of meat.  I think that’s wasteful, so I didn’t mind that it was the same piece.  I did laugh and point it out to my dinner companions.


I cut into the meat, and it was well-done.  Woohoo!


Unfortunately, the sides were cold.  This was disappointing, as I love asparagus, and fries are meant to be hot and crisp, not cold and wet.  As my waitress didn’t bother waiting to see if everything was OK and everyone was now waiting on me, I shrugged and ate some of the steak.


When the waitress finally returned and asked how everything was, I mentioned the veggie situation.  She said she’d tell the manager, and asked if we wanted dessert.  We told her we didn’t need to see the manager, passed on the dessert, and asked for the check.


She walked away and came back (from the front of the restaurant, the opposite direction from the kitchen) with the manager.


T:  Hi, I’m Terrance, the manager.  I understand you had a problem with your dinner.

Me:  Not a problem, really.  My steak had to be cooked a little longer.  When it was sent back out, the vegetables were cold.  New sides should have been served, or they should have been kept warm.

T:  There seems to be a misunderstanding.  That’s a completely new dish.

Me:  Excuse me?

T:  You were served a new dish.  When your waitress told me there was a problem, I went into the kitchen and saw your plate.  It has the steak and sides on it.

Me (as my husband shakes his head and my daughter turns in her seat to get a better look at him not believing anyone could be that stupid, I check to see if his pants burst into flames):  That’s not true, Terrance.  I cut my steak down the middle.  They served me the exact same piece of meat.

T (stares at me for a minute without blinking, as my daughter laughs):  How about some dessert, on the house.

Me:  No, thank you.  We don’t want dessert.

T:  Are you sure?  We have a great dessert menu.

Me:  You lied to me.  I don’t appreciate being lied to.

T:  Is there anything I can do for you?

Me:  Yes, don’t lie to me.

T:  I’m going to take the steak off your bill.

Me:  It would be a lot cheaper if you don’t lie to customers.

T:  Consider it taken care of.  I hope to see you again soon.

Me:  Not if you lie to me.


Terrance (not his real name) walked away as quickly as he could.  I would feel bad for him, but  he looked me in the eye and lied to me, as if I couldn’t tell they served me the same dish.  I wonder how many times he tries that with customers?


Regardless, I kept my cool, and am still  laughing about the situation.  I’m counting it as a win!

  6 comments for “Dinner and an Impromptu Show

  1. December 29, 2017 at 5:17 pm

    Whoa. Remind me never to lie to you. ;>) And Happy New Year, btw, J!

    • December 30, 2017 at 5:03 pm

      Lol! I was too shocked to be rude or angry. I just wanted verbal acknowledgement from him that he knew I knew he lied! Happy New Year to you as well!

  2. January 12, 2018 at 4:49 pm

    You’re back! Well, you have been back a couple of weeks now but this is the first I have had the opportunity to tour the blogosphere. Anyway, I’m just so glad you’re here now; I missed your posts. Speaking of which:

    We are two of a kind on this, Jo. Well, I like my steak medium but with the rest, I’m totally apace. I was in the hospitality business for nearly a decade so I try to remain objective about potential constraints when service is poor at a hotel or restaurant. I try to give them a benefit of doubt; that maybe it’s just a bad day.

    But a lie is inexcusable from either side of the table. I never could tolerate it from my staff and I cannot tolerate it from anyone else’s staff either. I don’t tolerate lies from my loved ones so why should I be lenient with others? For me, it’s like: Don’t be stupid enough to doubt my intelligence! Moreover, I give plenty of opportunities for people to own up to their errors and correct them so when someone tries to push off their fault onto another person? In the words of Rowling, “Don’t tickle the sleeping dragon.”

    • jrusoloward
      January 15, 2018 at 5:45 pm

      I was shocked. When I told my waitress that the vegetables were disappointing, I thought it was the end of the situation. These things happen and I wasn’t angry. She insisted I speak with the manager, and then he lied. I was shocked. The most offensive part is he never apologized or admitted to the lie. I would have written the entire incident off, had he not lied and then tried to distract me.

      Perhaps he was inexperienced. He seemed young, so it was possible he was new at the job and not yet comfortable with his position. I considered asking to speak with his boss, but I didn’t want to ruin lives (or at least the night for everyone).

      I still can’t believe he lied to me.

      • jrusoloward
        January 15, 2018 at 5:46 pm

        And, yes, I took a bit of a hiatus. I had a lot on my plate at the time and neglected computer time.

      • January 16, 2018 at 10:27 am

        A gross indiscretion, indeed. But let us hope he learned something from it. Cheers!

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